Frequently Asked Questions

1. What hours are you open?

   A: Tuesday to Friday from 11 to 6, 11 to 5 on Saturday, closed Sunday and Monday

2. Do you do appraisals?

   A: Yes, we do a jewelers appraisal on gems and metals

3. Do you do in house repairs?

   A: Yes, we do most of our repairs in house but we cannot fix watches unfortunately.

4. Do you ship internationally?

   A: YEs, we will ship globally depending on shipping fees. For more information, please view our shipping and returns page.

5. Do I need an appointment to work with you on custom jewelry?

   A: No, an appointment is not necessary, but if you feel more comfortable with Placing one, we are more than happy to set one for you.

6. Do I need to have an idea in mind to make a custom piece?

   A: No, we will help you create the perfect custom piece completely from scratch.

7. DO you accept payments on jewelry?

   A: Yes, we are more than happy to accept payments or make a deposit to start.

8. Do you accept returns?

   A: We will accept returns in exchange for store credit.

9. What forms of payment do you accept?

   A: We accept all major forms of credit or debit cards, paypal, cash, and Checks.

10. Can I call to place an order or make a purchase?

    A: yes, if you are unable to visit in person or make a purchase from the website, we are more than happy to accept purchase by phone or email.

11. What if I see something I want on the archived page?

    A: If you do see something you’d like to purchase from the archive page, please feel free give us a call or send us an email and we will work with you to create something as close as we can to the piece you like.

12. What if I don’t see the piece I want on the website?

    A: IF you don’t see something on our website but you saw it in store or in a post, please feel free to call us to ask us about it.

If you have any other questions or concerns, feel free to call us at (562) 596-5105 or send us an email at somethingfineinc@gmail.com